Privacy and cookies policy:
We are working very hard to serve our customers in the best possible way every day. Your personal data that you share with us brings in huge responsibility and the best possible care in looking after the personal data you share with us is of paramount and absolute importance. We want you to be confident that your data is safe and secure with us and that you understand how we use it to offer you a better, professional, and more personalised shopping experience.
Our policy covers:
The data controller (who determines the purpose and way your personal data is used) is ESUPERMARKETONLINE.COM LIMITED (referred to in this policy as “we” or “us”).
We are committed to doing the right thing when it comes to how we collect, use, and protect your personal data. That’s why we’ve developed this privacy and cookies policy (“Policy”), which:
Using our Services means:
Some other parts of our (For example our online stores, our associate stores, and our Affiliate stores, may need to collect and use personal data to provide you with their products and services and for certain other purposes. They have their own privacy policies that explain how they use your personal data.
Where our Mobile Apps process additional data.
Personal data we collect when you shop with us:
This section tells you what personal data we may collect from you when you use our Services and what other personal data we may receive from other sources.
We always try and remove the personal data we do not need. If we remove all the personal data, it then becomes anonymous and results in you not being identified.
We might also take data we hold and remove certain information and replace it with other non-identifying information such as ID number or reference number. This is an extra protection technique that we use to protect data. We normally use these techniques to look and identify the large amounts of individuals such as our Registered members and other customers. This includes information that is statistical or demographic data.
This is information that helps us identify who you are, so your name, title, or your Membership Card Number. We always offer extra facilities to our Registered customers.
This is information that details how we can contact you i.e., address, email, or telephone number.
This is information about your bank account and payment card details.
In some cases, our apps might ask for your location information to help better serve you information about your local store, you will be made aware at the time if we would collect this data.
Special category data
This is special information that the law says is more sensitive (sometimes it is referred to as sensitive personal data) and it needs more protection. If we collect sensitive personal data in our interactions with you (for example you are making a complaint to us), this will be done with your consent and its use will be made clear to you so that you are fully aware of it.
This is information about your purchase of a product or service from us. This includes when, where, what and how you have purchased and what product or service it is. It will also include where we sent that product or service.
This is information about your device used to access our sites and apps. This could be information that identifies your device, its operating system, internet address, your login data; browser and plug-ins; location; where you came to our site from and where you visited to as well as how often you visit and what are your favourite shopping categories.
This is information collected about you as a user of our online stores, products, and services more generally (compared to other types of data that relate to you directly for us to deliver our specific service to you). This may include where you engage with ESUPERMARKETONLINE.COM Limited in a survey, provide feedback on your shopping experience. We will also collect information about you that allows us to create an analysis of you as a consumer to better judge what products and services to offer in our stores.
This is information about how you interact with our products and services, namely what you click on and interact with on our sites and apps or products in stores. Also, what your favourite shops, stores and categories are that you visit.
Marketing and communications data
This is your marketing preferences and your interaction with online marketing to be able to judge its effectiveness.
When you register for shopping:
You may provide us with:
We may also collect:
Our legitimate interest using your data:
This section explains how and why we share personal data with other companies within the ESUPERMARKETONLINE.COM LIMITED.
Where we have mentioned above our use of your personal data is based on our “legitimate interests”, these are:
How we protect your personal data:
We know how important it is to protect and manage your personal data. This section sets out some of the measures we have in place.
Whilst we take appropriate technical and organisational measures to safeguard your personal data, it is important that you keep your login details and devices protected from unauthorised access.
How long we use your personal data:
We will not keep your personal data longer than we need to and will only use your personal data for the purposes set out in this Policy. We will always keep your personal data in accordance with applicable legal and regulatory requirements.
In most circumstances this means we will not keep your personal data for more than 5 years after the end of your relationship with us.
Cookies and related technologies:
Cookies are small text files containing a unique identifier, which are stored on your computer or mobile device so that your device can be recognised when you are using a website or mobile app. They can be used only for the duration of your visit, or they can be used to measure how you interact with services and content over time. Cookies help to provide important features and functionality on our Websites and Mobile Apps, and to improve your customer experience. Cookies can also be used help us to detect fraudulent activity or to prevent security breaches and so we may record information about your device within the cookie.
Your choice when it comes to cookies:
You can use your browser settings to accept or reject new Cookies and to delete existing Cookies. You can also set your browser to notify you each time new Cookies are placed on your computer or other device. You can find more detailed information about how you can manage Cookies through your browser’s help function.
If you choose to disable some or all Cookies, you may not be able to make full use of our websites. For example, you may not be able to add items to your shopping basket, proceed to checkout, or use any of our products and services that require you to sign in.
Subject access rights:
You have the right to see the personal data we hold about you. This is called a Subject Access Request.
If you would like a copy of the personal data we hold about you, please write to:
03 Douglas House, Davison Drive, Cheshunt, Hertfordshire, EN8 0SZ, Use subject line: ‘’Request for Personal Data’’
You can also email us at firstname.lastname@example.org.
Other data protection rights:
In relation to your personal data, you also have the right to:
have inaccurate information corrected:
Summary of the right:
if you believe we hold inaccurate or missing information, please let us know and we will correct it.
Summary of the right:
Summary of the right:
There are several situations when you can restrict our use of your personal data, this includes (but is not limited to):
Summary of the right:
There are several situations when you can have us delete your personal data, this includes (but is not limited to):
More information, please contact us.